Wendling Quarries, Inc. IT Support Engineer in De Witt, Iowa
General Info:Job Type: Full-Time Minimum Years of Experience Required: 2 years career working in IT support fieldMinimum Years of Education Required: Associates degree in IT Technology. Technical certification such as A+, HDI, ITIL, Microsoft SQL DBA are a plus.
Wendling Quarries, Inc. (WQI) is a third generation family owned and operated business that produces crushed stone, sand and gravel for individuals and businesses in eastern Iowa and western Illinois. An increasing portion of our business is in the process of recycled concrete and asphalt. We have a reputation of providing quality products and prompt service to our customers. WQI shares a faithful commitment to each other, supporting each other, having fun and working together to support the communities where we live and work.
At WQI we are on a journey to create a workplace in which our employees can grow and achieve their best. A journey in which we are changing the way we live for the better, where we are great on purpose and where learning who we are and who our coworkers are is very important.
We take pride in our work and our employees.
Wendling Quarries inc. is an Equal Opportunity Employer
The IT Support Engineer reports to the IT Manager and is a member of the IT Operations Team. The IT Support Engineer position will be responsible for taking incoming requests for support via phone and email by gathering information from the end user, creating a trouble ticket and performing mid-level remediation actions including repair, replacement and installation of equipment, incident escalation and ticket resolution.
The IT Support Engineer directs and trains community-based technical resources and assists them with the resolution of a wide range of service issues, such as connectivity and device configuration, and maintenance and operation. This position may travel to service endpoints and participate in formal and informal quality improvement and skills development activities and share technical problems and solutions with other members of the IT Support Team.
Effective time management skills
Working knowledge of electronic systems, mobile devices and audio-visual hardware
Working knowledge of computer networking and communication hardware
Ability to work independently and in a team
Strong interpersonal skills and excellent problem solving skills
Strong desire to learn
Ability to lift 50 pounds
The hours for this position include: Monday - Friday with occasional Saturday work. On average works 45 to 50 hour weeks.
Benefits of joining our team:
Per Diem and mileage
Employee Assistance Program
Company Outings- Adventureland, Golf, and other events throughout the year.
Health Wellness screening
Employee Discounts on Materials (Rock, Etc.)
We offer direct deposit and a weekly pay period
Thank you for your interest in our opportunity, for immediate consideration please click the Apply button above.