Per Mar Security Services Service Supervisor in Davenport, Iowa
The Service Supervisor is responsible for the supervision and development of the Electronic Installation Department as well as ensuring quality customer service.
*Essential Functions and Responsibilities:
Assist the Operations Manager in system development, design, and requirements.
Help to develop and promote operations policies and procedures for the branch.
Interview, hire, lead and evaluate technicians.
Train and cross-train technicians to meet the needs and requirements of the client and Per Mar Security.
Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
Hold monthly service meetings with all service staff.
Visit job sites and assist technicians as needed to ensure quality service and total customer satisfaction.
Assist the Operation Manager in maintaining the fleet of vehicles used by the service technicians.
Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
Assist and work with Central Station on service dispatch and false alarm reduction.
Oversee management of service inventory ensuring proper branch par levels in regard to Just-In-Time Inventory process that reduces branch material costs.
Ensure that all scheduled fire inspections are being completed in the assigned time frame.
Process all completed service tickets and billings on a daily basis.
Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes.
Adhere to the highest standards of ethical business conduct and compliance by acting lawfully, ethically, honestly and professionally in the performance of their jobs at all times as well as be in compliance with company policy and procedures as it relates to their job function.
When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.
As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.
Assume responsibility for understanding and complying with Per Mar Security Services attendance expectations.
Additional Management Duties:
Perform all supervisory/managerial responsibilities in a manner that fully complies with Per Mar’s Equal Employment Opportunity/Affirmative Action Policy and that meets the requirements of all related federal and state regulations. Adhere to all EEO/AA guidelines and regulations in the hiring, placement, promotion, transfer, selection, and training processes.
Hire, train, and mentor direct reports by making sound hiring decisions, training each new hire and current staff as needed and continually mentoring staff in order to assist in the successful performance of your direct reports.
Address performance and behavior issues in a timely manner. Work with Human Resources when necessary regarding employee relations issues and follow through with appropriate action. Approach each issue fair and consistently in order to reduce Per Mar’s legal risk.
Non-essential Functions and Responsibilities:
Willingness to become involved with professional and civic organizations that will enhance the Per Mar’s image and profitability is recommended.
Education and/or Experience:
High School Diploma or GED is required.
Technical training or college degree desired.
2-5 years’ experience as a Service Technician required.
1-2 years’ experience as a manager or supervisor required.
Must have knowledge of inventory systems.
Strong computer skills with demonstrated experience in Microsoft Office Suite, including Word and Excel. Internet skills required.
Knowledge of Central Station operations a plus.
Excellent written skills are required.
Strong customer service focus/skills a must.
Must be detail oriented and able to handle multiple tasks.
Must be capable of handling challenging and stressful situations without decreasing productivity.
Must be able to deal effectively with people at all levels of the organization and with external customers.
Must possess the values important to Per Mar Security – Integrity, Communication, Excellent Service and Accountability.
Must be able to obtain specified license/certifications to perform work in the security industry according to the rules and regulations prescribed by the State in which the branch operates.
Must have a minimum of a NICET II certification.
Must have a valid driver’s license and good driving record.
Ability to operate a variety of office equipment to include but not limited to personal computers, printers, scanners and calculators. Working knowledge of Microsoft Office products required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will be required to carry and climb ladders, carry and pull spools of wire and hang equipment on walls. While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, reach with hands and arms, and talk or hear. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration. The noise level in the work environment will vary from moderate to loud and will depend upon the type of environment in which the customer is located.
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.