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CBIZ Field Service Technician in Davenport, Iowa

Status Category:Full-TimeExempt/Non-Exempt:Non-ExemptScheduled Hours Per Week:40Job Code:NP0238With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.CBIZ has been honored to be the recipient of several national recognitions:2020 Best Workplaces in Consulting and Professional Services by Great Place to Work2020Workplace Excellence Seal of Approval by the Alliance for Workplace ExcellenceTop 101 2020 Best and Brightest Companies to Work For in the Nation2020 Healthiest 100 Workplace in America2021 Top Workplaces USACBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.CBIZ Network Solutions has a Field Service Technician position available. Our technicians work from home and we provide them with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:Essential Functions and Primary DutiesWork autonomously to complete all maintenance, project and IMAC calls efficiently and timely Provide backup coverage for neighboring service areas as requiredAnswer Help Desk calls as assignedOccasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatchCoordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on sitePerform ticket updates whenever possible, including assuming ownership of tickets, entering all dates/times, resolution codes, hardware used, appropriate details, etc.Responsible for compliance with all Asset Management duties including timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping logProvide technical support to client in a timely manner with little or no disruption to daily customer operationsResponsible for completing all required inventory activities related to company vehicles and branch locationsAccountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client siteSchedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specificationsResponsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictateOperate a company vehicle for transportation to and from work activitiesRepair equipment off site as neededProvide excellent customer servicePerform related and project work as requiredCarry a company issued cellphone

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