Iowa Employer Desktop Support Manager in DAVENPORT, Iowa

Job Summary:The Desktop Support Manager is responsible for managing the Desktop Support Technicians that are remotely deployed at the various bank charters. The Desktop Support Manager is responsible for providing consistent and efficient delivery of customer service and support of bank technologies. The Desktop Support manager has a strong technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve the desired outcomes are essential skills in this position.Essential Functions:iBuild and maintain a cohesive team environment, enabling team members to be productive and effective providing the best technology customer service possible.iStay current with the end-user technology with an eye towards supporting, securing and managing devices and services in a corporate environment.iParticipate in procurement, expense management with special attention to support and maintenance, software subscriptions and asset depreciation.iAssist in the management, communication and implementation of large scale projects lending expertise and perspective from the customer service point of view.iEstablish cross-training program that promotes knowledge transfer of bank technologies through-out staff.iPromote a culture of learning, teaching, and knowledge transfer within the IT team and to all bank employees.iEstablish and maintain equipment standards for hardware including desktops, laptops, monitors. iEstablish and maintain standard operating procedures for Desktop Support to ensure high level of service quality and risk mitigation.iInvokes incident escalation procedures to coordinate recovery.iProvides onsite staff support for various network administration activities including but not limited to WAN, LAN, servers, applications, and phone systems.iIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are foundiResponsible for staff scheduling for Help Desk backup support and on-call support as required.iParticipate in on-call rotation as required.iEnsures effective Desktop Support representation in the delivery of project work across all departmentsiPropose, document and implement changes to policies or procedures in line with technological advancementsiAbility to coordinate multiple tasks, status actions items, adapt to evolving prioritiesiAct as a primary point of contact for escalation from a Desktop Support level in times of major system outages, supplier issues and conflict resolution with customers.iEstablish inventory levels of critical equipment for immediate emergency/replacement deployment minimizing impact to the user following standard operating procedure.iResponsible for performance evaluations, promotions, hiring and disciplinary responsibilities of Desktop Support staff.iInsure compliance with all regulatory requirements and adherence to all change control procedures.iAny and all other duties as assigned.Position Requirements:iBachelor's degree in computer science or related field preferred and 5 years of experience in IT iPrevious management experience requirediAbility to manage multiple high priority initiatives in a fast paced, highly technical environmentiOutstanding customer service skills and commitment to exceeding customersi expectations.iSelf-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environmentiStrong sense of urgency and problem solving skills to resolve customer and/or client issues.iAdvanced technical knowledge of computing environment and operating systems.iAdvanced knowledge of Microsoft Windows 7 and 10, Microsoft Office and Adobe products. Microsoft Server 2008 R2 and 2012 R2 are a plusiKnowledge and demonstrated expertise with the management and support of Microsoft Active Directory DomainsiStrong written and oral communication skills with the ability to present ideas in user-friendl