SCIENTIFIC GAMES Retailer Service Technician I in COUNCIL BLUFFS, Iowa
Must be able to pass a background check, drug test and driving record will be checked. The Retailer Service Technician I is responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance I (PMis) and unscheduled calls (service and supplies as initiated by the retailer). This position will also be responsible for troubleshooting all communication problems over the telephone and/or traveling to customer locations for repair, install, preventative maintenance, and removal of terminal and communications equipment. This position will average approximately 6 i 10 detailed activities per day depending upon local area need, responsibility, and service order type. Responsibilities/Essential Functions1.Performs extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little or no supervision.2.Performs problem diagnosis for scheduled and unscheduled service calls. Ability to travel to customer sites for repair.3.Performs vehicle management functions as set by guidelines.4.Records service call information, logs and reports data communication problems to management and communicates recommendations on customeris equipment.5.Follow through on customer issues that require additional support or are above the scope of own abilities.6.Ability to troubleshoot all forms of communications within a retailer location, including but not limited to, VSAT, DSL, and CDMA technologies.7.Maintains an acceptable driving record in accordance with the motor vehicle policy.8.Maintains an acceptable level of customer service.9.All other duties as assigned.Job Requirements/Skills & Abilities1.A High School diploma2.Thorough understanding of all areas of computer software and hardware technologies.3.Ability to compile and analyze statistical information relating to field service efficiency, as it relates to lottery terminals.4.Ability to communicate both verbally and in writing.5.Ability to maintain positive working relationships.6.Ability to work overtime, weekends, and holidays.7.Ability to work on roof tops at retailer locations8.Ability to lift and move up to 50 lbs.9.Ability to push, pulls, and maneuvers heavy equipment in excess of 500 pounds.10.Ability to climb onto or off a ladder.Some weekend work is required as well as some on call hours.