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SmartphonesPLUS Cell Phone Repair Technician in Coralville, Iowa

What we are looking for:iSmartphonesPLUS is looking for an individual that is sales and customer service oriented to join our team. The right candidate must be able to diagnosis phone and tablet repair issues that customers ask. Then provide the correct solution to the problem and repair the device. Must be able to strategically come up with new marketing technics to drive traffic and sales at our retail store. A knowledgable and fast learning individual as our industry is always evolving with new technology (must stay up to date on industry news/knowledge).Base Pay + Commission!i(There is no cap on the amount of commission you could receive!)Daily Tasks Include:Answering customer's cell phone, iPad / tablet, and computer questions, concerns, and providing repair/device buyback quotes in person, over the phone, email, and through social media.Diagnosing smartphone and tablet issues.Successfully repairing smartphones and tabletsSelling phones, tablets, laptops, and accessoriesAccurately use our point of sale (POS) software to record customer and device informationSkills and Requirements:Previous sales, management, and/or marketing experience.A good working knowledge of electronics (phones, tablets, laptops) in general.Previous cell phone repair technician work experience is preferred.Excellent customer service skills as well as oral and written communication skills.Able to build quality relationships with customers.Results oriented.iMust be able to meet and increase monthly sales goals.Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)Proficient in the use of Google Apps and Microsoft Excel.Self-motivated and strong work ethic.Provides customers with courteous, friendly, fast, and efficient service.Attention to detail.Problem solving ability.A valid driver's license and reliable transportation.A flexible schedule.Responsible.Experience:1+ years of cell phone repair (preferred)2+ years of customer service2+ years of sales, management, and/or marketing experience1+ year(s) of digital marketing (preferred)Salary:$11 - $14/hr + commissions and bonusesWork environment:Retail - Inside the Coral Ridge Mall in Coralville, IACommunication method(s) used:In personOn the phone (call and messaging)EmailJob Type: Full-timePay: $11.00 - $14.00 per hour

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