Aerotek Sr. Customer Services Specialist in Cedar Rapids, Iowa
THE CUSTOMER SERVICE REPRESENTATIVE (CSR) PROVIDES SERVICE AND PRODUCT SUPPORT TO DEALERS, INTERNAL SALES REPS AND END CONSUMERS REGARDING THEIR PRODUCTS & EQUIPMENT. THE CSR IS THE VOICE OF THE COMPANY WHICH PROVIDES PROFESSIONAL, FRIENDLY RESPONSES TO CUSTOMER AND SERVICE CALLS IN A TIMELY AND ACCURATE MANNER. OUR CUSTOMER’S SATISFACTION IS A TOP PRIORITY THROUGH QUALITY COMMUNICATION, TEAMWORK AND CREATIVE PROBLEM SOLVING.
RESPONDS TO CUSTOMER INQUIRIES OR ISSUES REGARDING PRODUCT, SERVICE, PARTS ORDERS, BILLINGS AND OTHER ISSUES, IN A TIMELY MANNER.
TROUBLESHOOTS CUSTOMER ISSUES REGARDING PRODUCT, SERVICE, PARTS ORDERS, BILLINGS AND OTHER ISSUES, RESULTING IN APPROPRIATE RESOLUTION.
QUALIFIES CUSTOMERS AND THEIR ELIGIBILITY FOR AUTHORIZED SERVICE BY GATHERING IMPORTANT INFORMATION RELATED TO PRODUCTS.
PREPARES PRODUCT/SERVICE AUTHORIZATIONS BY COLLECTING AND ANALYZING CUSTOMER INFORMATION AND DETERMINING CORRECT PARTS TO RECTIFY SERVICE ISSUE.
OPENS CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION.
MAINTAINS CUSTOMER RECORDS BY CREATING NEW CUSTOMER ACCOUNT INFORMATION AND UPDATING EXISTING CUSTOMERS’ INFORMATION AND ANALYZING CUSTOMER NEEDS.
CONTRIBUTES TO TEAM EFFORT BY HANDLING ALLOCATED CALLS/EMAILS.
PROACTIVELY COMMUNICATES TRENDING ISSUES AND SUPPLIES POSSIBLE RESOLUTIONS.
ASSISTS IN PARTS SHIPMENTS AND LOCATING PARTS IN FACTORY.
WORKS WITH CROSS-FUNCTIONAL TEAM TO ENSURE ALL NECESSARY PARTS ARE PRODUCED AND SHIPPED IN A TIMELY MANNER.
Additional Skills & Qualifications:
3+ years of customer service experience
High School Diploma or GED
40+ WPM typing
Experience in a manufacturing setting is a plus
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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