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Raytheon Technologies Senior Customer Quality Manager in Cedar Rapids, Iowa

Date Posted:



United States of America


HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Role Overview:

This position is for a seasoned professional in Manufacturing Operations, who works independently, monitors manufacturing operations by analyzing cell performance and productivity. Coordinates scheduling activities and sequencing of work. Works across operations disciplines.

We are currently searching for a Customer Quality Assurance Manager to join our team in Cedar Rapids, IA. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.This Position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on the customer satisfaction metrics.

A successful candidate will develop strong customer relationships and manage the customer satisfaction metrics for assigned customer. They will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. They will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.This position requires ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

Primary Responsibilities:

  • Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.

  • Develops and implements program quality plans.

  • Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem

  • Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.

  • Attend and have participation in group meetings, teleconferences and/or training required.

  • Actively participate in initiatives for continuous improvement using ACE tools efforts. Obtain ACE Associate certification.

  • Analyze and report metrics monthly

Basic Qualifications:

This position requires a Bachelor’s degree in Engineering or Engineering Quality and 5 years of relevant experience in Quality Engineering or Engineering or an Advanced degree and 3 years of relevant experience. In the absence of a degree, 9 years of relevant experience is required.

  • US Citizenship required due to government contracts

  • English fluency (verbal and written)

  • Methodical with a working knowledge of Quality System, AS9100

  • Be proficient with ACE and/or Six Sigma tools (RRCA, DIVE, QCPC, FMEA, VSM, etc...)

  • Has a solid understanding of the fundamentals and tools of the discipline and role

  • Have knowledge of gas turbine engines/design processes.

    Preferred Skills

  • Strong problem solving, analytical thinking, and decision-making skills

  • Proficiency in Microsoft Office applications

  • Good communication and presentation skills

  • Strong interpersonal skills

  • Strong presentation skills and planning

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Mission Systems:

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.