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United Technologies Corporation Product Support Manager - Avionics Support Center in Cedar Rapids, Iowa

Job ID: 01317199

City: Cedar Rapids

State: Iowa

Country: United States

Category: Aftermarket & Service

Job Type: Full Time


Date Posted:



United States of America


HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

At Collins Aerospace, it’s our people who make the difference and are the backbone of our technologies. We are currently searching for a Product Support Manager to join our team in Cedar Rapids, IA. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Join Collins Aerospace and help shape our future while creating yours.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Role Overview

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

Primary Responsibilities:

  • Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.

  • Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner. Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

  • Ensure timely resolution of customer support and assistance requests utilizing established procedures

  • Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

  • Provide timely and accurate problem solving for assigned systems/products in response to requests from customer or customer service engineer to ensure highest performance and reliability.

  • Collaborate with the wider organizational teams to drive performance improvements, share knowledge and improve customer experience.

  • Performs other duties as assigned at various levels.

Basic Qualifications:

  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience.

  • US Citizenship or Permanent Residence is required.

  • Must have a related technical background or related experience

  • Must have a good working knowledge of MS Word, Excel, Powerpoint, Access, SAP & Google.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.