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CRST The Transportation Solution, Inc. Manager - Operations, 3rd Shift in Cedar Rapids, Iowa

Manager - Operations, 3rd Shift

Location IA, Cedar Rapids

Division/Department Expedited Solutions

# of openings 1

CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Manager - Operations, 3rd Shift

Job Summary: The Manager - Operations, 3rd Shift is responsible for ensuring the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service, providing daily direction, and support to ensure results are consistent with CRST goals including Operations, Safety, and Customer Service.

Please note the following schedule: Every other Saturday, Sunday, Monday, and Tuesday 8 pm to 8 am

Essential Duties and Responsibilities:

  • Direct Leadership and Management of a staff of 9+ Driver Manager and approximately 2,800 drivers.

  • Provide daily direction and coaching to Driver Managers to improve Utilization, on-time service, and driver retention.

  • Advocate for on-time service through both excellent Customer Service experience and Driver experience.

  • Act as the Driver advocate toward internal departments to answer driver questions, resolve Driver concerns, and/or resolve issues.

  • Use creative problem solving and conflict management techniques to solve customer-related concerns, driver-related concerns, and support the planning department.

  • Monitor key performance indicators; expenses, utilization and on-time service; analyzing results, ensuring attainment of objectives, and taking corrective action as necessary.

    Qualification Requirements:

  • 2-3 years of previous transportation experience preferred

  • High school diploma or GED required a degree in a related field strongly preferred

  • Strong verbal and written communication skills needed

  • Previous management or coaching experience preferred

  • Must be able to multitask and prioritize in a fast paced environment

The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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