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Kelly Services Intermediate Level Call Center Representative in Cedar Rapids, Iowa

Job Description

Kelly Services has openings for Intermediate skill level Customer Care Representatives starting at $15.75/ per hour temp to hire in Cedar Rapids IA

Hours: Varied daytime hours according to calling schedule.

Please provide your resume when applying to this job post.

Do you have these qualifications? Associates degree or equivalent experience. Minimum of 1-2 years' experience with call center or customer service experience/training. Fundamental computer knowledge and maneuverability within Windows applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills. Preferred Qualifications: General understanding of life and health insurance, retirement, annuity and investment products a plus. Experience working within a computer mainframe a plus. Ability to maintain confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able. Ability to work in a team environment.

Job Description: Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency. Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries. Thoroughly documents all contacts and conversations; follows up as required. Works with other departments to complete customer requests as needed and minimize escalations. Gains proficiency in various administration and automated workflow systems. Demonstrates competency in processing complex and varied service requests; pursuing knowledge of additional products/services. Represents client with professional pride to internal and external customers. Consistently meets/exceeds set quality and productivity metrics. Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Requirements

Associates degree or equivalent experience. Minimum of 1-2 years' experience with call center or customer service experience/training

Highlights

-Kelly Perks!

-Kelly benefits!

-3000 online courses and more!

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Associates degree or equivalent experience. Minimum of 1-2 years' experience with call center or customer service experience/training

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