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Fiserv Implementation Operations Consultant (DNA core system) in Cedar Rapids, Iowa

What does a great Professional Services Execution Services Specialist do?

The Professional Services Execution Services Specialist will provide analysis, consultation, and recommendations and hold responsibility for DNA implementations for our credit union and bank clients during deployment of DNA Core Financial Software, in order to ensure clients’ business needs are met. In addition, this position will support clients with both strategic consulting and implementations of post live items/modules. The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations of their suite of products and provide the best-in-class solutions to the clients’ needs.

As a Professional Services Execution Services Specialist, you can look forward to:

• Support sales and consulting team

• Change champion

• Professional communication skills

• Provide best in class, industry recognized, recommendations for implementation and process improvement with the conversion of DNA

• Configure and Implement DNA Core Processing Functionality

• Document client and internal discussions and decisions

• Execute specific duties and groups of work as assigned

• Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team

• Test new features and functionality of the DNA product suite

• Engage with clients and evaluate Readiness for conversion

• Conduct support and training sessions with converting clients

• Ensure client satisfaction

• Back up Implementation Consultants as needed

Basic Qualifications for Consideration:

  • Associates Degree required

  • 5+ years in subject area of expertise within the financial industry

  • Analytical thinking

  • Highly motivated to execute on deliverables on time

  • Proficiency in MS office tools

  • Travel Required on an average is 50% - 60%

Preferred Qualifications for Consideration:

  • 2 + years DNA Core system experience

  • Subject Matter Expertise in at least three of the following:-

  • Core System Administration

  • Statement and Notice processing

  • Back Office Processing

  • System Operations

  • Deposit Operations

  • System Administration

  • Batch/Purge processing

  • End of Day/Month/Year End Processing

  • SQL Preferred

  • Atomic a plus

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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