CompuCom Field Service Technician - Printers in Cedar Rapids, Iowa
Field Service Technician - Printers
Cedar Rapids, Iowa
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* * * Contract to Hire Opportunity * * *
Hours: M-F, 8am to 5pm, plus hours outside for project and weekend work when needed.
This is a driving position which requires a DMV background check to be completed
Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Technician will travel to each client’s location to provide service
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
Works under general supervision
2+ years of experience supporting desktops, laptops, servers, and printers
2+ years of customer service experience required
Printer break-fix experience a must
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
Ability to work from a bent, crouched, or kneeled position
Ability to work on a ladder of lift and ability to lift up to 50 lbs.
Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
Laptop and basic hand tools required
CompTIA A+ Certification
OEM Printer Warranty Certifications
OEM Laptop / Desktop Warranty Certifications
Server experience a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .