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APEX SYSTEMS INC Help Desk Support - 1036948 in CEDAR RAPDIS, Iowa

DescriptionApex Systems is looking for a Helpdesk Support/Technical Support Specialist in the Cedar Rapids, IA area.Responsibilities:Provide tier 1 phone supportField inbound calls from clientsEnsure clients and customers' problems/issues are taken care of in a timely mannerProvide solutions based on client's technical issuesWork with other team members on providing larger solutionsRequirements:1 year of previous help desk/phone support experience is preferredAbility to troubleshoot various browsers on computers and not limited to phones/tabletsPrevious customer service experienceAbility to work within a fast paced environmentProficient in MS OfficeAbility to work well within a team environmentEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.iVEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.