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Jack Henry & Associates Application Engineer in Cedar Falls, Iowa

Application Engineer

General information

JobID: 9029

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Birmingham, Alabama, Cedar Falls, Iowa, Elizabethtown, Kentucky, Monett, Missouri, Sioux Falls, South Dakota, Springfield, Missouri

Travel Requirements: 0%

Description & Requirements

Jack Henry & Associates is seeking an Application Engineer to work as part of the Banking Technical Operations team, candidates will be providing support for the Jack Henry Core customer’s, both operational and technical for the Xperience User Interface within the organization. The Xperience User Interface gives users a one stop sign on to all installed JHA products. This makes the passing of information quicker and allows our customers to service their customers more quickly. This position will be providing support to our customers that are in the banking environment. This role will include an on-call rotation including some nights and weekends. Here at JHA we recognize that by taking care of our employees they will in turn take care of our customers.

This role will be worked remotely.

MINIMUM QUALIFICATIONS

  • Minimum of 2 years of experience in a technical support environment or with software development.

  • Minimum of 18 months of customer service experience with external-facing customers

PREFERRED QUALIFICATIONS

  • Associates or Bachelor’s Degree preferred.

  • Xperience product knowledge.

  • Jsource Knowledge or other case management software experience.

  • MS Teams experience.

  • XML knowledge.

  • Windows Server Knowledge (including Group Policy & Windows OS)

  • Moderate to Advanced Network Troubleshooting and configuration experience.

  • Remote support via Webex.

ESSENTIAL FUNCTIONS

  • Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

  • Checks out and approves operational quality of system equipment.

  • Performs remote customer work including design, repairs, testing, upgrades and/or maintenance on technical issues.

  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

  • Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.

  • Serves as liaison between the company and customers.

  • Conveys customer feedback to technical design and engineering staff.

  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

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