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Baker Group Service Technician-Automation in Ankeny, Iowa

Baker Group, the Midwest’s leading provider of critical building infrastructure systems, is expanding the team. Headquartered in Ankeny, Iowa with over 700 employees, Baker Group is the recognized leader in Mechanical, HVAC, Plumbing, Piping, Sheet Metal, Electrical, Automation, Access Control, Security Cameras, Parking Revenue Control and Fire Alarm design and construction of highly technical, special-use buildings such as; hospitals, educational facilities, corporate office buildings, data centers, industrial facilities, and research laboratories. Please visit our website at to learn more about our company and other open positions we may have available.


The Service Technician-Automation is responsible for supporting onsite or remote troubleshooting of existing Building Automation Systems (BAS), performing preventative software maintenance and completing upgrade/retrofit projects. Roles and responsibilities will be in line with the strategic goals of Baker Group. Maintain and grow the “Client for Life” concept for existing and new clients. Performs related work as required.

Essential Functions and Responsibilities:

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.

  • Provide day-to-day technical support and troubleshooting and deliver integrated solutions on Building IT by Baker Group products and various other control products and technical integration (integrations to 3rd part systems) to operations

  • Actively participate in technician training

  • Act as presenter updating technical support to field technicians on company products

  • Diagnose, repair, basic programming, commissioning, and resolve technical problems on jobs and HVAC DDC control systems; and provide appropriate reports to project management

  • Work with other technicians to develop and share technical solutions

  • Review new technical documentation and provides communications and training from other field technicians

  • Maintain technical expertise on all new products, tools, and integration through continuing education initiatives

  • Attend project turnover meetings with Project Manager to gain knowledge of estimate and project scope

  • Create automation system database and job related programming for computer-based building or industrial control systems

  • Establish special calibration instructions on selected equipment

  • Perform creation of system graphics and DDC systems graphics

  • Troubleshoot possible issues including identifying and debugging software, electrical or pneumatic and installation problems

  • Organize and maintain control submittal project redlines – turn over to design engineer for as built creation at project end

  • Assist in and/or provide on-site assistance with programming, start-up, checkout, commissioning, and validation processes

  • Participate in job site final walk-through on assigned jobs, complete all job closeout documentation and provide customer training

  • Act as technical resource to existing customers and field employees as needed

  • Coordinate work with subcontractors and project manage

  • Qualifications :

  • Experience with HVAC & DDC systems preferred

  • Minimum of a 2 year degree

    Mental and Physical Competencies required to perform essential functions:

  • Excellent computer skills

  • Customer service and communication skills

    Baker Group offers a competitive compensation, excellent benefits, and a positive work environment. Wage is dependent on experience.


    Baker Group is an Affirmative Action and Equal Opportunity Employer.

    All positions are contingent upon successfully completing a drug test.