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CONVERGINT TECHNOLOGIES, LLC Security Technician in ANKENY, Iowa

less thandiv>Security TechnicianLocationless thanbr>Des Moines, IA (On-Premises)less thanbr>less thanbr>Primary Officeless thanbr>less thanstrong>Des Moinesless than/strong>less thanbr>201 SE Shurfine Driveless thanbr>Suite 6less thanbr>Ankeny, IA 50021less thanbr>United Statesless thanbr>less thanbr>less thanbr>Durationless thanbr>Full Timeless thanbr>less thanbr>Desired Educationless thanbr>High School / GEDless thanbr>less thanbr>Desired Experienceless thanbr>less thanstrong>0-3 Yearsless than/strong>less thanbr>Minimum of one to three years of previous, relevant field service experience preferredless thanbr>less thanbr>less thanbr>less thanbr>Experience in one or more of the following industries preferred: Electronic Securityless thanbr>less thanbr>less thanbr>less thanbr>High School diploma or equivalentless thanbr>less thanbr>less thanbr>less thanbr>Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.less thanbr>less thanbr>less thanbr>less thanbr>Access Control experience in the following products are preferred. AMAG / Genetec / Software House - CCURE / S2less thanbr>less thanbr>less thanbr>less thanbr>CCTV experience in the following products are preferred. Milestone / Genetec / March Networksless thanbr>less thanbr>less thanbr>less thanbr>Intrusion experience in the following products are preferred. DMP / Boschless thanbr>less thanbr>less thanbr>less thanbr>Responsibilitiesless thanbr>Job Responsibilities (Des Moines)less thanbr>less thanbr>1. Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary.less thanbr>less thanbr>less thanbr>less thanbr>2. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.less thanbr>less thanbr>less thanbr>less thanbr>3. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.less thanbr>less thanbr>less thanbr>less thanbr>4. Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service.less thanbr>less thanbr>less thanbr>less thanbr>5. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.less thanbr>less thanbr>less thanbr>less thanbr>6. Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.less thanbr>less thanbr>less thanbr>less thanbr>7. Keeps up to date and informed on all company products, services and policies.less thanbr>less thanbr>less thanbr>less thanbr>8. Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.less thanbr>less thanbr>less thanbr>less thanbr>9. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.less thanbr>less thanbr>less thanbr>less thanbr>10. Perform other duties and responsibilities as requested or required.less thanbr>less thanbr>less thanbr>less thanbr>Skillsless thanbr>Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being promptedless thanbr>l

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