Work in Iowa Manufacturing Jobs

Job Information

Robert Half Help Desk Analyst I in ANKENY, Iowa


Targeting a Service Desk Level 1 professional. Will assist with internal employees for all technical support needs. Will be reimaging machines, tracking products, and performing asset mgmt activities. Desktop support & phone support needed.

Deploy Machines

Tech Support

Desktop Support

Workstation Set up

Troubleshoot Tickets

ServiceNow Ticketing System

Requirements - Familiarity with basic networking concepts

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Background in user administration and bug fixing in a client server environment

  • Good understanding of IT support ticketing systems

  • Command of Technical Support

  • Deep understanding of Desktop Hardware

  • Foundational knowledge in Computer Hardware

  • Comprehensive knowledge of Provide Technical Support

  • Deployment Plan experience

  • Strong problem solving and analytical skills

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