Robert Half Help Desk Analyst I in ANKENY, Iowa
Targeting a Service Desk Level 1 professional. Will assist with internal employees for all technical support needs. Will be reimaging machines, tracking products, and performing asset mgmt activities. Desktop support & phone support needed.
Workstation Set up
ServiceNow Ticketing System
Requirements - Familiarity with basic networking concepts
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Background in user administration and bug fixing in a client server environment
Good understanding of IT support ticketing systems
Command of Technical Support
Deep understanding of Desktop Hardware
Foundational knowledge in Computer Hardware
Comprehensive knowledge of Provide Technical Support
Deployment Plan experience
Strong problem solving and analytical skills
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