ABBTECH Professional Resources, Inc. Cognizant Technologies - Ankeny, IA in Ankeny, Iowa

Job Description:

  • Office 365 Email Calendar and Contact Genius Bar.

  • Contractor will deploy resources with skills and experience that meet or exceed the below requirements.

  • Good experience in troubleshooting MS Office Professional Plus 2016 and Office 365 (Outlook, Word, Excel, PowerPoint, etc.)

  • Extensive knowledge of Outlook mail, calendar, contact and other features including advanced search features, configurations, sharing mailbox and calendars

  • Strong experience in troubleshooting Microsoft collaboration products like SKYPE, OneDrive.

  • Ability to understand end user environment in a short period.

  • Ability to provide technical answers “How-to” questions.

  • 5 years of Windows PC experience and desk side support.

  • 2+ years hands-on Office 365 products.

  • Familiarity with Service Now ticketing system will be an advantage.

  • Ability handle end-users including VIPs.

  • Good communication skills and able to locations specified

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans