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Iowa State University Temporary Tech Support/Training in Ames, Iowa

Position Information:

Position Title:Temporary Tech Support/Training

Appointment Type:Professional & Scientific

Job Description:

Serves as primary point of contact for campus users of our EAB Navigate platform.

This position provides ongoing broad support, training, and outreach for student services staff and faculty across the campus. Supports campus retention efforts.

Duties include:

Application Administrator for EAB Navigate Platform

  • Configure EAB platform to meet unit and user needs (across the university), including:

  • Assignment/maintenance of user roles

  • Assist with implementation of new release features

  • Addition and configurations of new locations, services, etc.

  • Addition/deletion of tags

  • Administration of elements of progress reports, cases, alerts, etc.

  • Establish and maintain calendar syncing for users

  • Implement and oversee processes related to system security

  • Etc.

  • Participate in meetings/communication with IT, EAB, and key users related to resolution of system issues and enhancements.

Professional Development of Faculty/Staff on EAB

  • Collaborate with EAB Coordinator to develop and provide training opportunities for faculty/staff in the use of all aspects of the EAB system.

  • Offer workshops (on both introductory and advanced topics)

  • Provide one-on-one support- on the job trainings

  • Develop online resources to assist faculty and staff in the use of the system

  • Web resources such as FAQs

  • Online training opportunities

Demonstrate exceptional customer service for students, faculty, and staff.

The University is in the process of implementing a new classification and compensation structure. The impending change is expected to be completed by Fall 2020. Any P&S employee hired through this posting may be assigned a new title and associated pay grade upon the employment start date (and after the initial offer), commensurate with qualifications required for the position. The duties and responsibilities of the posted position, in addition to compensation offered, will not be affected by this process.

Proposed Start Date:September 10, 2020

Number of Months Employed Per Year:

Time Type:Full time

Pay Grade:P&S Temporary

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter 3) Contact Information for Three References If you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:

Posting Close Time:

This posting will close at 12:00 AM CST on the date listed below. The posting will no longer be available to apply to after 11:59 PM CST the day prior.

Posting Close Date:

Job Requisition Number:R3210

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

If you have questions about the application process please email or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found here:

All postings close at 12:01 AM CST on the date listed. That said, the posting will no longer be available to apply to after 11:59 PM CST the day prior.