Iowa State University Tech Lending Coordinator in Ames, Iowa
Position Title:Tech Lending Coordinator
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree
Preferred Qualifications:Prior experience in an academic environment preferred.Experience and the demonstrated ability to deliver training and consultation to end users.Demonstrated experience in conflict and sensitive issue management.Customer service experience.
The Iowa State University Library is currently seeking qualified candidates for a Tech Lending Coordinator (Library Specialist). The Coordinator is responsible for the daily operations of the University Library Tech Lending service desk and providing leadership and supervision of desk attendants to facilitate quality customer service and support of university-owned computers, tablets, peripherals, and other electronic devices.
As part of the Core Technologies Team, the qualified candidate will offer recommendations for improvements to the Library's Tech Lending program.
The Coordinator will establish and document workflow, processes, goals, and policies; develop standards and procedures necessary to improve the efficiency and effectiveness of operations; update training material for new and existing desk attendant staff; manage coverage, time approvals, performance reviews; verify that support issues are taken care of in a timely manner. Additionally, this position will be responsible for processing fines and fees, running service and usage reports, maintaining, and performing inventory audits, submitting purchase requests for new equipment.
The general scope of technical responsibilities includes providing routine and preventative maintenance and upgrades to hardware, software, cameras, and PA systems; troubleshooting and problem reporting; end-user training and assistance. Desktops and laptops are predominantly Apple and Dell. Operating systems supported are Mac OSX, Windows 10, and Apple iOS. Applications supported including, but not limited to: Office 365, Adobe Creative Cloud, ServiceNow, LabStats, and utility programs.
ISU students, staff, and faculty strive to overcome historical and divisive biases in our society. Library staff must embrace an environment of inclusion that moves beyond simple tolerance to recognizing the richness in individual identities of people, and diverse perspectives. We are an equal opportunity employer committed to recruiting and retaining a diverse workforce.
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email email@example.com or call 515-294-4800 or Toll Free: 1-877-477-7485.
Original Posting Date: July 22, 2021
Posting Close Date:July 29, 2021
Job Requisition Number:R5666
Iowa State University (http://www.iastate.edu/) is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities ( AAU ), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.
Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community (http://www.diversity.iastate.edu/principles-of-community) .
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email firstname.lastname@example.org .
If you have questions about the application process please email email@example.com or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email firstname.lastname@example.org or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found here:https://www.hr.iastate.edu/careers/compensation