Iowa State University Supervisor - Custodian Services - 5711 in Ames, Iowa

Classification Information

University Title Supervisor - Custodian Services - 5711

Pay Grade 108

Entry Hourly Rate 16.23

Job Category Merit

Posting Details

Posting Number 80128M

Position Title Supervisor Custodian Services

Advertised Employing Department Facilities Planning & Management

Work Unit

Base of Employment E - Merit (paid monthly)

Appointment Type Merit Permanent

Pay Frequency Monthly

Proposed Start Date As soon as possible

Number of Months Employed Per Year 12

Full or Part Time Full-Time

Shift 1st

Work Schedule

Monday – Friday, 4:00 a.m. – 12:30 p.m.

Number of Hours per Week 40

Summary of Duties and Responsibilities

Facilities Planning and Management (FP&M) at Iowa State University is seeking candidates for the position of Supervisor of Custodial Services. This position supervises up to 30 employees and leads custodial servicing for up to 20 university buildings. This position is the frontline support for custodial employees and focuses on customer service, work performance, transparency, safety, and quality. As frontline support, this position leads the resolution of challenges facing employees as well as the resolution of customer concerns. This position communicates and interacts regularly with employees and customers.

Position responsibilities include: employee supervision; personnel and attendance management; staffing; ongoing training and support for employees; overtime management; performance management; building cleanliness; documentation and records management; standard operating procedures; safety; quality; customer satisfaction; communication at all levels; process analysis and improvements; relationship building; conflict resolution. Position must be able to: perform all custodial duties, keep up to date on university and FP&M policies and procedures, and communicate effectively.

The successful candidate will have strong skills in organization, problem solving, conflict resolution, and project management; be detail-oriented; be self-motivated; and be able to work independently along with working productively in a team setting. Strong written, oral, and interpersonal communication skills are critical for the success of this position. This position must effectively interact with a diverse group of employees, customers, external business partners and vendors, and other FP&M personnel. To be successful in this position requires the ability to: perform in a collaborative, transparent supervisory environment; lead and motivate a diverse team towards a common goal; and perform with a high level of professionalism at all times. This position is under the general supervision of the Manager of Custodial Services.

All staff members are expected to maintain the highest standards of integrity and ethics.

About Iowa State University and the Ames Community

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 36,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.

Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented populations, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.

All employees are expected to exhibit and convey good citizenship within the program, the department, college, university activities, collegial interactions, and maintain the highest standards of integrity and ethical behavior.

Required Qualifications

Two years of custodial experience or related building and facilities maintenance, including supervisory experience for a minimum of six months; supervision to include assigning daily work activities, inspecting and monitoring quality or work, and scheduling and coordinating work activities.

Special Qualifications

Preferred Qualifications

-Experience with safety improvements -Customer service experience -Experience with personnel and performance management -Experience with custodial processes, procedures, and equipment -Experience that demonstrates proficiency with Microsoft Office programs, including Outlook, Word, and Excel

Location (if other than Ames)

Additional Information

Department Contact Name Emily Craig

Department Contact Phone

Department Contact Email

Department/Unit Website

Application Instructions

Apply for this position by clicking “Apply for this Job” and completing the Merit Application. Please be prepared to enter details about your education and work history.If you have questions regarding the application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Guaranteed Consideration Date 07/29/2018

Pre-Employment Screening

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Quick Link

EO Statement

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email