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Iowa State University Dairy Records Management System - Tech Support Analyst in Ames, Iowa

Position Information:

Position Title:Dairy Records Management System - Tech Support Analyst

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree

Preferred Qualifications:Degree in Animal or Dairy Science or related field.Additional years of relevant experience in dairy and/or dairy technology.Valid driver's license.Experience with project management.Experience with quality control.Experience providing software support and maintenance.

Job Description:

Dairy Records Management Systems (DRMS) located in Kildee Hall at Iowa State University is seeking applications for a Program Coordinator I – Dairy Software Technology and Quality Control Coordinator. This position is a member of a multi-person team that closely collaborates with North Carolina partners, providing subject matter expertise to Dairy users around the United States.

The responsibilities of this position include customer care, systems support, resource management, quality control and project management. Additional duties include software maintenance, and research. This position will provide consultation with co-workers delivering outstanding customer support, performing testing, and designing new systems. The individual selected for the position will work as part of a team by providing guidance and backup support to all department personnel and assisting in an efficient and professional manner. Excellent communication skills are needed in order to interact effectively with dairy producers, DHIA personnel and industry representatives. This position requires a high degree of confidentiality and will handle sensitive information.

The successful candidate will have the ability to work with a diverse group of individuals and have strong analytical skills to interpret complex information from various sources to be able to decide the best way to move forward on a project. They must also be able to determine how changes may affect the project; possess strong oral and written communication skills as the position requires direct go-between with customers, high level of detail, management and the IT unit and must be able to explain complex issues in a way that all will understand; and be able to be creative and “think outside of the box” to find innovative solutions to a variety of dairy and technology related issues.All staff members are expected to interact collegially and in a professional manner and maintain the highest standards of integrity and ethics.

This position may be required to work at night or during the weekends periodically and travel to dairy users around the United States.Example of Duties• Manages a program to ensure that implementation and prescribed activities are carried out in accordance with the objectives of the university.• Plans, monitors, and manages an internal or external project from initiation through completion.• Leads or coordinates project planning, resourcing, and staffing for assigned program.• Monitors and manages budget and ensures that the program meets the overall objectives of the university.• Develops public relations initiatives, workshops, seminars, surveys, or other activities to promote the program and carry out its objectives.• Acts as a representative of the program.• Participates in project management.• May secure external funding as needed.

Appointment Type:Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:December 30, 2021

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Rate Type:Salary

Pay Grade:PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter3) Contact Information for Three ReferencesIf you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:November 13, 2020

Posting Close Date:November 29, 2020

Job Requisition Number:R3520

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

If you have questions about the application process please email or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found here: